SHIPPING AND METHODS OF PAYMENT: 

Q:  What payment methods can I use?

A.  www.JackNicklausSportwear.com accepts the following methods of payment for purchases:
Credit cards accepted:
     American Express
    Discover
    MasterCard
    Visa

We do not accept:
    CODs
     Layaway plan
    Personal checks
    Money orders

Q:  When will my order ship?
A:  www.JackNicklausSportwear.com endeavors to ship purchases within 48 hours of receiving your order.

Each address you instruct us to ship to, including gift-recipient addresses, is considered a separate order and is subject to applicable shipping charges.

We ship via UPS Ground when you choose the standard delivery option. UPS Ground delivers packages to residential addresses Monday through Friday from 9 A.M. to 8 P.M. Orders sent by 3-Business-Day or 2-Business-Day shipping methods are delivered Monday through Friday from 8 A.M. to 4:30 P.M. We recommend choosing 3-Day or 2- Day shipping if you are shipping your package to a business address.

Shipments to Alaska, Hawaii, Puerto Rico, U.S. Virgin Islands, Guam, Marshall Islands, Northern Mariana Islands, Samoa and any P.O. boxes are shipped via U.S. Postal Service Priority Mail. 3-Business-Day and 2-Business-Day delivery options are not available. Please allow 5 to 10 business days for delivery. www.JackNicklausSportwear.com is proud to offer shipping to APO addresses. The delivery time for APO shipments may vary.

Delivery schedules are estimated. Actual delivery times may vary depending on shipping locations. When estimating package delivery time, please allow time for credit approval, address verification and order processing.
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Q:  When will my order be delivered?
A:  Pending order verification and credit approval, orders placed prior to noon Eastern time and shipping to the address listed with your credit card company as your official billing address will arrive as specified above. Saturday and Sunday are not considered business days.

  Standard Ground: within 3 to 8 business days
   3-Day: within 3 business days
   2-Day: within 2 business days
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Q:  What does it cost to ship my order?
A:  Shipping rates are calculated according to the purchase value of your order.

Packaging and Postage Chart

Express Delivery for Continental U.S.A.

Express Service Delivery Additional

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Q:  Do you ship outside the United States?
A:  Currently, we cannot service orders placed from or shipped to locations outside the U.S other than APO addresses. The delivery time for APO shipments may vary.

Q:  By which carrier will my order be shipped?
A:  We ship via UPS Ground Delivery if you chose the standard delivery option. UPS Ground delivers packages to residential addresses Monday through Friday from 9 A.M. to 8 P.M. Orders sent by 3--Day or 2Day shipping methods are delivered Monday through Friday from 8 A.M. through 4:30 P.M..

Q:  What if I change my mind and want a different size or color after my order is placed?
A:  Once an order is placed at www.JackNicklausSportwear.com, you cannot make changes. For assistance please call our Customer Service Representatives at 800.598.0451.

Q:  Can I ship to an address other than my own?
A:  Yes, you can ship to another address besides your own. When you register with www.JackNicklausSportwear.com, you will have the option to create your own address list. This feature allows you to store the names and addresses of people to whom you frequently send gifts. It's easy to add, change or delete information from your address list at any time. (Please note: The information that you store in your address list is for your use only. www.JackNicklausSportwear.com will not contact anyone listed unless we have a specific question about a delivery.)
Currently, we do not ship outside the United States. We are proud, however, to ship to APO addresses.

Q:  What if I am not pleased with my selection? Can I return the purchase?
A:  As long as the purchase was made within the timeframe specified below and the item has not been used or worn, you may return your order. Simply complete the return/exchange form and send it along with the items you are returning (please use the original shipping box and packing materials).

Merchandise purchased at full retail price and returned within 60 days from the ship date on your invoice will be credited in the original tender (credit card or online gift certificate), if accompanied by original invoice. After 60 days, the current selling price will be credited if accompanied by the original sales receipt. Merchandise purchased at sale price and returned within 30 days will be credited in the original tender or merchandise credit, if accompanied by original sales receipt. After 30 days, sale product is not eligible for return credit.

For your convenience, a postage-paid return label has been provided. Simply affix the label to your package and leave it in a secure place where you normally place your outgoing mail or take it to your local post office. Simply affix the label to your package and leave it in a secure place where you normally place your outgoing mail or take it to your local post office. Your package will be returned to us via the United States Postal Service.

We will deduct $5 from your order refund for return postage when using the postage-paid return label. If you pay the return postage yourself, you will not be charged a fee. The $5 fee does not apply to gift returns from a gift recipient or same-item exchanges. If you need an additional return label, please contact a Customer Service Representative at 800.598.0451 or e-mail us at nicklaus@hmxsportswear.com and we'll send you one. Original shipping charges are not refundable.
If you wish to pay the return postage yourself, take the package to your postal carrier and mail it to the following address:

UDT / RETURNS DEPT.
610 UHLER ROAD
EASTON, PA 18042

This address can only be used to return items purchased at www.JackNicklausSportwear.com.

When paying for return postage yourself, we suggest you insure the package via U.S. Mail or FedEx, and purchase tracking services for your protection. Save the shipping receipt for your records. Only merchandise received by our warehouse can be credited.

All returns will be credited to the original form of payment unless otherwise specified on the return/exchange form. Your credit card account will be credited upon processing of the returned item(s), and the credit should appear on your next statement. You will receive an e-mail notification upon the completion of return processing.
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Q:  What will it cost me to make a return or exchange?
A:  All returns will be credited to the original form of payment unless otherwise specified on the return/exchange form. Your credit card account will be credited upon processing of the returned item(s), and the credit should appear on your next statement. You will receive an e-mail notification upon the completion of return processing.

Q:  If I give a gift to someone, can that person exchange it for something else?
A:  Exchanging gifts is easy, since all gifts come with a gift receipt without prices and have our postage-paid return label. Gift recipients who return an item and do not want an exchange will be issued a www.JackNicklausSportwear.com online gift certificate.

Q:  Will my order be taxed?
A:  Applicable sales tax will be included on all orders based on shipping address. We do not charge sales tax on the purchase of gift certificates; however, items paid for with gift certificates will be taxed.

Q:  I live outside the United States. Can I order from www.JackNicklausSportwear.com?
A:  Currently, we do not ship outside the United States. We are proud, however, to ship to APO addresses.
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Q:  What do I do if my item arrives damaged?
A:  Customer satisfaction is our goal at www.JackNicklausSportwear.com. Please contact our Customer Service Representatives at 800.598.0451 and we will replace the order.

Q:  Can I see a record of my transactions with www.JackNicklausSportwear.com?
A:  By registering with us, you can check your order status online through the Order History area of your User Profile. All of the details regarding past purchases will be conveniently stored for you in an organized listing. You can also check the status of an order placed with www.JackNicklausSportwear.com by contacting our Customer Service Representatives at 800.598.0451.

Q:  How long does it take to process my return?
A:  Please allow 10 to 12 business days for us to receive and process your return. You will receive an e-mail notification upon the completion of return processing. We are not able to issue credit until your return package has been received and processed.

Q:  If I want to exchange my item for a similar item or a different size or color, how do I do that?
A:  You must exchange your product by mail.  Specify the new color or size of the item you are exchanging on the return/exchange form and include the form in your return package. Simply affix the postage-paid return label to your package and drop it in the mail, and we'll send your new item free of shipping charges.

Exchange requests must be made within 60 days of order receipt for merchandise purchased at full retail price. Exchange requests must be made within 30 days of order receipt for merchandise purchased at sale price. .
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Q:  How do I know which size to purchase?
A:  Use the FitFinder at www.FitLogic.net to ensure your correct size and shape.

Q:  What if I need help making a selection? Do you have a personal shopping service?
A:  Please call our Customer Service line at 800.598.0451 and speak with a customer service representative who will help you find the perfect gift, provide you with product information and answer any questions you may have. You may also e-mail us at nicklaus@hmxsportswear.com.

Q:  If something goes on sale that I just purchased, can I get a credit on the price difference?
A:  If www.JackNicklausSportwear.com makes a permanent price reduction on a product featured on our web store you may request reimbursement for the price difference within 10 days from the ship date. Price adjustments are accepted on items purchased at the full retail price only. Please note that promotional sales prices are not permanent price changes and are excluded from this guarantee. Contact Customer Assistance at 800.598.0451 to request credit for a price difference.
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MERCHANDISE

Q:  I purchased an item previously - do you still make this item?
A:  Please contact our Customer Service Representatives at 800.598.0451 for assistance in determining the availability of merchandise.

Q:  How do I care for my purchase?
A:  If you have a question on the proper care or fabric treatment of any of our items, please reference the item on our Web site, contact our Customer Service Representatives at 800.598.0451,or e-mail us at nicklaus@hmxsportswear.com.

Q:  Is your merchandise manufactured in the USA?
A:  Our merchandise is both imported and domestic in origin. This information can be found on www.JackNicklausSportwear.com along with other details about each of our products.
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WEBSITE

Q:  Why should I register?
A:  Registering with www.JackNicklausSportwear.com isn't required to explore the site, but it will allow you to fully enjoy www.JackNicklausSportwear.com. Not only will shopping be easier, but your entire experience with the site will become more personal and convenient over time. You cannot make purchases or use E-mail to a Friend without being registered.

Registering allows you to maintain an account with www.JackNicklausSportwear.com. Return customers can store credit card information for easier shopping, maintain an address book, review order history, check current orders and edit billing or shipping information.

Once registered, you can access your account information from anywhere within the site by simply clicking the "My Account" button anytime during your visit. www.JackNicklausSportwear.com is a secure site that respects your privacy. Read more about Security and Privacy.

Q:  Is there a risk to storing my information online with you?
A:  Your privacy on the Internet is important to us at www.JackNicklausSportwear.com. We do not share, sell or trade with third parties any personal information, such as e-mail addresses, personal information collected as part of an online survey or other specific details about you, gathered online. We do not contribute to or participate in cooperative databases, which give other companies access to such personal information. For privacy purposes, all information relating to our customers is stored on a highly secure server, and all credit card information is stored in an encrypted format. Our online privacy policy describes the types of information we gather online and how we use it. Please read this information carefully.
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Q:  Do you sell names to other companies?
A:  Your privacy on the internet is important to us at www.JackNicklausSportwear.com. www.JackNicklausSportwear.com does not share, sell or trade with third parties your Personal Information gathered online, such as email addresses, Personal Information collected as part of an online survey or other specific details about you. We do not contribute to or participate in cooperative databases, which give other companies access to such Personal Information. For privacy purposes, all information relating to our customers is stored on a highly secure server, and all credit card information is stored in an encrypted format. Our online privacy policy describes the types of information we gather online and how we use it. Please read this information carefully.

Q:  I forgot my password, what should I do?
A:  If you have forgotten your password, please click forgot password or call our Customer Service Representatives at 800.598.0451.

Q:  What browser settings do you recommend?
A:  Our site is optimized for use with Microsoft Internet Explorer 4+, Netscape Communicator (Navigator) 4+ and Firefox 2+ browsers. If you have a previous version of one of these browsers, you can download a free copy of the latest version at Netscape's or Microsoft's Web site.

If you're running a browser of the 3.0 generation, you may experience difficulty entering some of the more secure parts of www.JackNicklausSportwear.com. Our recommendation is that you simply upgrade (free of charge) to the latest version of Netscape or Internet Explorer by visiting your browser's Web site.

Flash 4.0+ is necessary to view the site. You may visit www.flash.com to download this software free of charge.

www.JackNicklausSportwear.com was established with 800 x 600 monitor size standards, to complement the majority of today's Internet users.

If the www.JackNicklausSportwear.com Web pages are wider or longer than your computer screen, try changing the settings on your monitor so you can see the full width of the pages without scrolling left to right or top to bottom. Try setting your monitor to a resolution of 800 x 600 or higher (832 x 624, 1024 x 768 etc.). To change your monitor settings: Windows users, go to Start menu: Settings: Control

Panel: Display
Mac users, go to Apple menu: Control Panels: Monitors & Sound
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Q:  You recommend that I set my browser to enable cookies. Why?
A:  www.JackNicklausSportwear.com also uses cookies to measure activity on our sites, which allows us to determine which areas and features of our sites are most popular by measuring user activity. This information allows us to make improvements and updates to improve your www.JackNicklausSportwear.com experience.

Most browsers are set to accept cookies; if yours is not, go to your browser's user preferences to turn cookies on.

Your user privacy will not be compromised; cookies contain no personally identifying information, nor does www.JackNicklausSportwear.com share any of your information externally as highlighted in our Privacy Policy.

If you have additional questions about cookies and shopping on www.JackNicklausSportwear.com, contact our Customer Service Representatives at 800.598.0451, or e-mail us at nicklaus@hmxsportswear.com.