As long as the purchase was made within the timeframe specified below and the item has not been used or worn, you may return your order. Simply complete the return/exchange form and send it along with the items you are returning (please use the original shipping box and packing materials).
Unworn merchandise (with tags) purchased at full retail price and returned within 30 days from the ship date on your invoice will be credited in the original tender (credit card or online gift certificate), if accompanied by original invoice. After 30 days, the current selling price will be credited if accompanied by the original sales receipt. Merchandise purchased at sale price and returned within 20 days will be credited in the original tender or merchandise credit, if accompanied by original sales receipt. After 20 days, sale product is not eligible for return credit.
For your convenience, a pre-paid UPS return label has been provided. Simply affix the label to your package and take it to a local UPS pickup location. Your package will be returned to us via UPS.
An $8.00 restocking fee will be charged for all returns. This amount will be deducted from the credit issued against the purchase of the garment.
We will deduct $8 from your order refund as a re-stocking fee. To order a replacement garment, please fill out the return for for your exchange. Contact a Customer Service Representative at 800.598.0451 or e-mail us at nicklaus@hmxsportswear.com with any questions. Original shipping charges are not refundable.
If you wish to pay the return postage yourself, take the package to your postal carrier and mail it to the following address:
Jack Nicklaus Sportswear / RETURNS DEPT.
610 UHLER ROAD
EASTON, PA 18040
This address can only be used to return items purchased at Jack Nicklaus Sportswear.
When paying for return postage yourself, we suggest you insure the package via U.S. Mail or FedEx, and purchase tracking services for your protection. Save the shipping receipt for your records. Only merchandise received by our warehouse can be credited.
All returns will be credited (less the $8.00 restocking fee) to the original form of payment. Your credit card account will be credited upon processing of the returned item(s), and the credit should appear on your next statement. You will receive an e-mail notification upon the completion of return processing.
FAQS:
What if I am not pleased with my selection? Can I return the purchase?
As long as the purchase was made within the timeframe specified below and the item has not been used or worn, you may return your order. Simply complete the return/exchange form and send it along with the items you are returning (please use the original shipping box and packing materials).
Unworn merchandise (with tags) purchased at full retail price and returned within 30 days from the ship date on your invoice will be credited in the original tender (credit card or online gift certificate), if accompanied by original invoice.
For your convenience, a pre-paid UPS return label has been provided. Simply affix the label to your package and take it to a local UPS pickup location. Your package will be returned to us via UPS.
An $8.00 restocking fee will be charged for all returns. This amount will be deducted from the credit issued against the purchase of the garment.
We will deduct $8 from your order refund as a re-stocking fee. To order a replacement garment, please re-visit the www.JackNicklausSportswear.com website to place a new order. Contact a Customer Service Representative at 800.598.0451 or e-mail us at nicklaus@hmxsportswear.com with any questions. Original shipping charges are not refundable.
If you wish to pay the return postage yourself, take the package to your postal carrier and mail it to the following address:
Jack Nicklaus Sportswear / RETURNS DEPT.
610 UHLER ROAD
EASTON, PA 18040
This address can only be used to return items purchased at Jack Nicklaus Sportswear.
When paying for return postage yourself, we suggest you insure the package via U.S. Mail or FedEx, and purchase tracking services for your protection. Save the shipping receipt for your records. Only merchandise received by our warehouse can be credited.
All returns will be credited (less the $8.00 restocking fee) to the original form of payment. Your credit card account will be credited upon processing of the returned item(s), and the credit should appear on your next statement. You will receive an e-mail notification upon the completion of return processing.As long as the purchase was made within the timeframe specified below and the item has not been used or worn, you may return your order. Simply complete the return/exchange form and send it along with the items you are returning (please use the original shipping box and packing materials).
What will it cost me to make a return or exchange?
An $8.00 restocking fee will be charged for all returns. All returns will be credited to the original form of payment unless otherwise specified on the return/exchange form. Your credit card account will be credited upon processing of the returned item(s), and the credit should appear on your next statement. You will receive an e-mail notification upon the completion of return processing.
What do I do if my item arrives damaged?
Customer satisfaction is our goal at Jack Nicklaus Sportswear. Please contact our Customer Service Representatives at 800.598.0451 and we will replace the order.
How long does it take to process my return?
Please allow 10 to 12 business days for us to receive and process your return. You will receive an e-mail notification upon the completion of return processing. We are not able to issue credit until your return package has been received and processed.
If I want to exchange my item for a similar item or a different size or color, how do I do that?
No exchanges are offered at this time. If you received the wrong item, please call customer service at 800.598.0451 or email us at nicklaus@hmxsportswear.com
What if I need help making a selection? Do you have a personal shopping service?
Please call our Customer Service line at 800.598.0451 and speak with a customer service representative who will help you find the perfect gift, provide you with product information and answer any questions you may have. You may also e-mail us at nicklaus@hmxsportswear.com.
If something goes on sale that I just purchased, can I get a credit on the price difference?
If Jack Nicklaus Sportswear makes a permanent price reduction on a product featured on our web store you may request reimbursement for the price difference within 10 days from the ship date. Price adjustments are accepted on items purchased at the full retail price only. Please note that promotional sales prices are not permanent price changes and are excluded from this guarantee. Contact Customer Assistance at 800.598.0451 to request credit for a price difference.